Terms and Conditions

Prices quoted are in Canadian funds, unless otherwise indicated
Prices do not include any applicable sales taxes.
Prices are valid for 30 days from date of quote.
Prices do not include any shipping charges and will be FOB our warehouse in Richmond BC.

Except for established accounts, all orders will require a deposit of 40% with balance due at time of shipping. We accept cash, interac, company checks, email transfer, PayPal, visa and mastercard for payment.
We reserve the right to request for identification for company check and credit card payments. We do not accept personal checks.

If your sales rep has provided you with a formal quotation, you can sign this quotation and fax back to 1-866-730-6906 or scan and email back as a confirmation of your order.
If your organization requires the use of a purchase order, please email the PO to your sales rep or fax it to 1-866-730-6906

Please request your sales rep for templates or specifications of artwork or download the appropriate template from our web site at: progressmarketing.com/design-templates.htm prior to the design process.
Please refer to the notes and specifications indicated on the template. Failure to provide artwork files according to the specifications will delay production and may incur extra charges.
Please use process colours or pantone colours for all your artwork files. RGB should not be used.
Artwork files can be emailed or uploaded to our dropbox (https://dropbox.yousendit.com/Progress).
Upon receiving your artwork file, we will check to confirm if it meets our specifications. We will then send a proof (in low resolution JPG or PDF) to you for final confirmation before printing commences.
Progress Marketing does not charge pre-press fees. But once a proof file is sent and if the customer wants to revise the file, we will need to charge a pre-press fee of $20 per file. This is required because the entire process starts all over again and it takes up technical time to review and re-submit the proof.

In order to avoid mistakes, we do not accept transfer of your master contents via FTP or email.
You should make a master disc and thoroughly test it making sure that it functions the way you want. Then send us this master disc and we guarantee to make exact duplicates for you.
Refer to “Project Productions” for more information regarding master disc.
Master discs are used for production and generally not returned. You should make an extra copy for your own record. Should you require the master disc to be returned to you please specify this at time of order.

Lead time indicated is estimated only and is not guaranteed. We have a record of 99.5% on time delivery. However, delays can happen due to unforeseen reasons.
Lead time indicated is based on ready to ship from our warehouse in Richmond BC and does not include the shipping time to you.
If you require a faster lead time, please ensure to inform your Sales Rep at time of order. Your Sales Rep will confirm with you if the requested lead time can be achieved or not. At times we can make it happen without incurring extra charges. However there are times that extra charges are required. Your Sales Rep will confirm with you on your request.

Shipping charges are extra. Our regular couriers are:
- In the Lower Mainland : Novex
- Across Canada and USA: DHL ground, Fedex Ground, Fedex (Priority, Fedex 2-day, International Economy) and Vitran (for skid loads).
If you would like to use your courier please inform your Sales Rep at time of order and provide all details such as courier account no. etc. If this is not indicated we will ship with our courier and bill the shipping charges to the invoice.